What
is the cost for using SouthTravels.com service?
There is NO CHARGE
or service fee to use SouthTravels.com hotel
reservation service. Back to Top!
TERMS
What
is GCC Market?
"GCC" means
The Cooperation Council for the Arab States
of the Gulf (GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia, United Arab
Emirates, Qatar and Oman some hotels get volume
business from these countries the reason these
country nationals have good discounted Preferential
rates or some don't get volume business from
these destinations so they have higher rates
please do check on our Website for the difference. Back to Top!
What
is CIS Market?
"CIS" means
Common Wealth Of Independent States the countries
that includes are Russia formerly Soviet Union,
Kazakhstan, Tajikistan, Azerbaijan, Ukraine
all others that
are near by. Back to Top!
What
is HB?
"HB" means
Half Board, Hotel rates will be inclusive of
Daily Breakfast and Lunch or Dinner
What
is BB?
"BB" means Bed and
Breakfast the rates quoted on the Website is
inclusive of daily Buffet Breakfast. Back to Top!
What
is FB?
"FB"means Full
Board the rates that will be quoted to you
will be inclusive of Daily Breakfast, Lunch
and Dinner. Usually we don't advertise FB or
Full board rates on our Website but it is always
subject to your request we can always quote
you what ever will be your
request. Back to Top!
What
is FIT rates?
FIT rates is applicable
only for Frequent Individual Travellers. Back to Top!
What
is GIT rates?
GIT rates is applicable
only for Group Travellers. Back to Top!
What
is Pan Arab Market?
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan,
Libya, Egypt, Morocco, Sudan and Iraq. Back to Top!
RESERVATION
How
do I make a reservation?
From our directory,
or from every hotel details page choose the
hotel you want to stay in and press or click
on "Reservation" Button at the hotel page.
You will be taken into a Reservation form.
On the form, just follow the instructions.
After you fill out all of the needed information;
press the "Submit Reservation" button. Back to Top!
How
long will it take to get a hotel's confirmation?
If the space is available,
the booking can be confirmed within 4 to 6
hours.
If no more allotment is available at that moment, we will make the
request to the hotel. In this case, it might take 1 or 2 working
days (depends on the hotel's reservations clearing process) to get
the confirmation. Back to Top!
What
if the hotel I requested is not available?
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels
of comparable standards, prices and in the
same area (if available) for your considerations.
Note: Please fill in alternative hotels in
the reservation form when
making reservation to let
us know your preferences
in case of your requested
hotel is not available.
To avoid disappointment,
especially over high season periods, very
early booking is strongly advised. Back to Top!
When
I submit my reservation, where does my request
go?
All travel arrangements
are processed through SouthTravels.com Reservation
Department of our company. All reservation
will be followed up within 24 hours with an
email and if available, a service order.Some
hotels do not confirm reservations immediately.
In this case the email you received from our
Reservation staff will not contain a confirmation
number; however it will contain a Service Order
. Your reservation IS NOT confirmed until you
receive a confirmation number from us. When
we receive the confirmation number, it will
be emailed to you. Just for our records, we
take your information, it is & will be
absolutely confidential always. And will not
be sold to any third party companies. Back to Top!
Once
I have made my reservation, will I receive any
written confirmation from the hotel?
No. The email confirmation
you receive from SouthTravels.com is all you
will need. It displays your Service Order Number. Back to Top!
Can
I make a reservation directly through the hotel?
You can, but the prices
displayed on SouthTravels.com are available
only through our service. If you make a reservation
at the hotel, you will be charged on average
10% to 50% more.
Back to Top!
When
do you check availability?
We check availability
only at the point of making a reservation. Back to Top!
Will
you confirm my reservation by fax or phone?
Usually we make confirmations
by e-mail, so please make double sure that
you have provided us the correct e-mail address.
Although if you cannot provide an email address,
we will send the confirmation by fax. Back to Top!
PAYMENT
PROCEDURES
When
do I need to Pay?
Once we confirm reservation
in return E-mail for you, you will be given
Option date that you need to settle all your
payments on or before this date in failure
to settle all the payments before the Option
date your reservation will be automatically
cancelled. Back to Top!
If
I failed to settle payments with in due date
can my reservation be still accepted?
Yes it will be accepted
but can't promise the same hotel will be available
for your requested dates it is always subject
to availability of the hotel space and our
allocation with the hotel. Back to Top!
Why
do I need to fax authorization form and photo
copy of my credit card?
We can understand
your security concern. But in some cases we
might need to ask you a photocopy of you credit
card and this is just a way to filter out any
bad transaction and to verify if the credit
card used for the booking was in fact in your
possession and it was you only who made the
booking and not some body who happen to have
your credit card no. etc. We take great care
while handling your credit card information
and do not share any of your information with
other vendors and partners. Back to Top!
Is
the credit card information secure with SouthTravels.com?
The security of your
personal information is our priority! That's
why we utilize the latest encryption technology
to ensure the safety of your personal information. All your transactions
protected by powerful 128 bit Secure Sockets
Layer (SSL) encryption technology. SSL encrypts
your credit card number, name, phone number,
etc... as it travels through the Internet.
SSL safe connection and secure transactions
technology has effectively protected millions
of SouthTravels.com customers who have transmitted
their credit card numbers on-line for their
Hotel Reservation. Back to Top!
Why
SouthTravels.com ask for a Credit Card Back to
Back copy and any valid ID or passport copy of
the Card holder?
To prevent fraud cases
and give protection to our clients, sometimes
we need to ask this documents for proper verification
of our local Bank Merchant before charging
your credit card specially to those having
very big transaction with us. Back
to Top!
Once
I decide to Confirm my reservation with your
Company How do I pay?
When you receive Confirmation
E-mail from our Reservation staff they send
you same time Credit Card payment form Thru
E-mail you need to fill that form sign by the
card holder and fax back to us with front and
back copy of the Credit card and Passport copy
of the Card holder to be verified by our Bank
in order to prevent credit
card fraud cases. Back to Top!
What
Major Credit Cards You accept?
We accept Visa, Master
Card and AMEX but payments Thru AMEX is
subject to 3% credit card Surcharges. Back to Top!
Can
I pay by Bank Transfers?
Yes you can pay by
bank transfers but you must pay all the Telegraphic
Transfer Bank Charges that is more or less
US$ 20.00. Telegraphic Transfers can only be
acceptable if you are Arriving minimum of 10
days prior or else you need to arrange all
the payments
Thru Western Union. Back to Top!
If
my payments are not clear or my Telegraphic Transfer
is not received
by you can my reservation be still secured or hold?
No, if we do not receive
any payments with in due date all your reservation
to be cancelled automatically. Back to Top!
LODGING
RATES
Are
taxes and breakfast included in your prices?
Yes. Unless noted
otherwise, all taxes and breakfast
are included. Back to Top!
Do
you offer additional discounts?
In the hotel directory
check carefully if there are available weekend
special rates or hot deals for the hotel you
want to stay in. Then click on Hotel Details
to see all these special rates. Sometimes we
can offer additional discounts, so check always
our hot deals. Back to Top!
Are
your prices by room or by person?
All prices in our
service are per room, not per person. For example,
a price for a single means a room with one
person, for a double means a room with 2 persons,
etc. Back to Top!
How
can you offer rooms at such discounted prices?
For two reasons. First,
all reservations are made through SouthTravels.com,
our tourism division, who have negotiated these
favorable rates. Second, we use the internet
to do all the transactions, which cuts our
cost considerably. Back to Top!
CANCELLATION
POLICY
What
is your cancellation policy?
1) If cancellation
is notified to us by fax or email 14 days before
check in date, Full refund less 6 % (Being
Credit Card Processing Fee) will be Paid back
to you. If cancellation is notified to us less
than the mentioned period above then one night
charge for normal season will be levied and
refund the balance amount less 6 % and for
peak season full cancellation charges apply.
2) No show - means
no email or notification of cancellation received
to our office that guest is unable to travel
before the check-in date. Payments are not
refundable and will be forfeited accordingly.
3) Unused vouchers
- No refund provided in event of cancellation
or alteration for the services mentioned in
the voucher which the guest might decide not
to use once the date of check-in
commences. Back to Top!
GENERAL
HOTEL POLICIES
Can
SouthTravels.com supply a cot or crib for my
room when I travel with children?
Most of the hotels
have Baby cot or crib facilities but still
SouthTravels.com Reservation staff will help
you to request or recommend such hotels that
are 100 percent sure to have these facilities,
it is always Free of cost. Back to Top!
How
do I request an early check-in or late checkout
with the hotel?
Since hotel policies
regarding early check-in (generally 12:00 noon)
or late checkout (generally after 12:00 noon)
vary by location and by hotel as it is always
subject to availability of the hotel, please
contact us by e-mail or by phone prior to your
arrival to make any necessary arrangements. Back to Top!
